Refund policy

Effective Date: November 5, 2025
Last updated: February 16, 2026

1. Introduction

Thank you for shopping with PickFun.
We value your satisfaction and are committed to providing you with a seamless shopping experience.

This Refund Policy outlines the conditions under which customers may be eligible for a refund.
Please note that PickFun does not accept product returns. All sales are final once an order is confirmed, except in the specific cases outlined below.

By completing a purchase on https://pickfun.shop, you agree to the terms described in this Refund Policy.

2. General Policy

PickFun accepts returns only in limited circumstances.
We recognize that rare circumstances—such as receiving a damaged, defective, or incorrect product—may warrant a return and/or refund.

Returns and refunds will be reviewed and processed only under the following conditions:

  • You received the wrong product (incorrect item or variant).

  • Your product arrived damaged or defective.

  • Your order did not arrive due to carrier error or loss in transit (after confirmation from the shipping provider).

In cases where PickFun requires the product to be returned for verification, inspection, or refund processing, the item must be returned:

  • In its original packaging;

  • With all original components, accessories, manuals, and inserts included;

  • In the same condition as received, unless the issue relates to confirmed damage or defect.

PickFun reserves the right to deny a refund if the returned product does not meet these requirements.

Refund or return requests outside these categories will not be accepted.

3. Eligibility for Refund/Return

To qualify for a refund, you must:

  1. Submit a written request to support@pickfun.shop within 7 calendar days of delivery (based on the carrier’s delivery confirmation date).

  2. Provide:

    • Your full name and order number.

    • Clear photos or videos showing the issue (damaged product, incorrect item, etc.).

    • A brief description of the problem.

Failure to provide sufficient evidence or to contact us within the stated time frame will render your refund request ineligible.

4. Refund Review Process

Once your refund request is received, our Quality Assurance Team will:

  • Review your submission and verify eligibility.

  • If approved and a return is required, provide a prepaid return shipping label along with instructions for returning the product.

  • Issue a refund confirmation via email within 3–5 business days after the return is received and inspected (if applicable).

  • Process the refund to your original payment method within 5–10 business days, depending on your bank or payment provider.

If your request is denied, we will provide a written explanation.

5. Damaged or Defective Products

If your product arrived damaged or defective:

  • Contact us immediately at support@pickfun.shop with photographic or video proof.

  • In most cases, you will not need to ship the item back, but PickFun reserves the right to request additional verification or documentation before processing a refund.

  • If confirmed, you will receive a full or partial refund depending on the extent of the damage and product category.

6. Lost or Missing Orders

If your package does not arrive within the estimated delivery time:

  • Please contact our support team at support@pickfun.shop with your order number.

  • We will contact the shipping carrier to investigate the issue.

  • If the carrier confirms the package was lost in transit, a full refund will be issued.

  • Orders marked as “Delivered” by the carrier are not eligible for a refund unless evidence of non-delivery can be verified.

7. Incorrect or Incomplete Orders

If you receive an incorrect item or an incomplete order:

  • Notify us within 7 calendar days of delivery.

  • Provide photos of the received package and all included items.

  • Upon verification, PickFun will issue a refund or store credit equivalent to the missing/incorrect portion.

8. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • The customer provided an incorrect shipping address.

  • The product is returned without original packaging, missing original components, accessories, manuals, or inserts, or not in the same condition as received (except in cases of confirmed defect or damage).

  • The customer failed to claim or collect the package from customs or the carrier.

  • Delays caused by external circumstances (customs clearance, postal strikes, weather, etc.).

  • The product has been used, altered, or damaged by the customer after delivery.

  • The issue reported is related to personal preference (e.g., size, color, fit, or change of mind).

  • The refund request was submitted after 7 calendar days from delivery confirmation.

9. Refund/Return Method and Timeline

Approved refunds will be issued only to the original payment method used for the purchase.
Processing time may vary depending on your financial institution but generally takes 5–10 business days after approval.

If the refund does not appear after 10 business days, please contact your bank or card provider before reaching out to us again.

10. Contact Information

If you have questions or need assistance with your order, our support team is here to help.

Email: support@pickfun.shop

📧 Send us a message

11. Amendments

PickFun reserves the right to modify or update this Refund Policy at any time without prior notice.
The latest version will always be available on https://pickfun.shop/policies/refund-policy.
Customers are encouraged to review this page periodically to stay informed.