SHIPPING POLICY

Effective Date: November 5, 2025
Website: https://pickfun.shop

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1 — OVERVIEW

This Shipping Policy explains how orders are processed, shipped, and delivered by PickFun.
We are committed to providing a clear, consistent, and reliable shipping experience for all customers.
By placing an order on https://pickfun.shop, you agree to the terms described below.

All shipping timelines, rates, and conditions are subject to change without notice based on logistics, carrier capacity, or regional restrictions.

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2 — ORDER PROCESSING TIMES

We process all orders within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Orders placed after 5:00 PM (EST) are processed on the following business day.

During periods of high order volume (e.g., holidays, promotions, or new product launches), processing times may be extended by an additional 2–3 business days.
Customers will be notified by email if significant delays occur.

Note: Processing time refers to the time required to prepare your order for shipment — it does not include transit or delivery time.

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3 — DOMESTIC SHIPPING (UNITED STATES)

PickFun currently ships to all contiguous U.S. states as well as Alaska, Hawaii, and U.S. territories.
Orders are shipped from our U.S.-based fulfillment centers through reliable carriers such as USPS, UPS, or FedEx.

Estimated delivery times (after dispatch):

Important: Delivery estimates begin once your order has shipped, not when it is placed.
We cannot guarantee exact delivery dates due to potential delays caused by carriers, customs, weather, or unforeseen logistical issues.

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4 — INTERNATIONAL SHIPPING

We proudly offer international shipping to many countries worldwide.
International orders are shipped using trusted carriers with global reach, such as DHL, UPS International, or USPS International.

Estimated international delivery times (after dispatch):

Delivery times vary depending on your location and local customs processing times.

Customs, Duties, and Taxes

• International orders may be subject to customs duties, import taxes, or local fees upon arrival.

• These charges are not included in the product price or shipping cost and are the customer’s responsibility.

• Customs clearance procedures may cause additional delays beyond our control.

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5 — SHIPPING COSTS

Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
You will see the total shipping cost before completing your purchase.

Free Shipping

We occasionally offer free standard shipping promotions on qualifying orders.
Eligibility and minimum purchase thresholds will be clearly stated on promotional pages or at checkout.

Additional Fees

• Incorrect or incomplete addresses may incur reshipment fees.

• Orders refused at delivery or unclaimed after carrier attempts may be subject to return fees or non-refund eligibility under our Refund Policy.

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6 — LOCAL DELIVERY OPTIONS

At this time, PickFun does not offer local delivery or in-person pickup.
All orders are shipped directly from our fulfillment centers to the address provided at checkout.

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7 — ORDER CHANGES AND CANCELLATIONS

Once an order has been placed, it immediately enters our fulfillment process.
If you wish to make changes or cancel an order, contact us here as soon as possible.

While we will make every effort to assist, we cannot guarantee changes or cancellations once an order has been processed or shipped.

For refund eligibility, please refer to our Refund Policy [link].

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8 — LOST, MISSING, OR DAMAGED PACKAGES

We take product integrity and safe delivery seriously. However, rare issues can occur in transit.

Lost Packages

• If your package shows as “Delivered” but you have not received it, please check with neighbors, reception desks, or your local post office.

• If still missing after 3 business days, contact us at support@pickfun.shop with your order number.

• We will assist in filing a claim with the carrier. Replacement or refund eligibility will depend on the carrier’s final investigation outcome.

Damaged Packages

If your order arrives damaged:

1. Take clear photos of the damaged product and packaging.

2. Email them to support@pickfun.shop within 7 days of delivery.

3. Once verified, we may issue a replacement or refund based on the extent of the damage.

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9 — ORDER TRACKING

Once your order ships, you will receive a shipment confirmation email containing:

• Your tracking number

• Carrier name

• A direct link to track your shipment

Tracking updates may take 24–48 hours to appear after dispatch.
If you do not receive a tracking email within 3 business days of your order, please check your spam folder or contact us.

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10 — SERVICE INTERRUPTIONS AND DELAYS

PickFun is not liable for delivery delays caused by circumstances outside our control, including but not limited to:

• Carrier delays or strikes

• Customs clearance issues

• Severe weather conditions

• Global or regional supply chain disruptions

• Incorrect shipping information provided by the customer

We appreciate your patience during such events and will make every effort to keep you informed of any significant shipping impacts.

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11 — RETURNS AND REFUNDS

All returns and refunds are governed by our Refund Policy
PickFun does not accept product returns, but refunds may be issued under specific conditions (e.g., damaged, defective, or lost items).
Please review our Refund Policy for complete details before placing an order.

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12 — CONTACT INFORMATION

If you have questions or concerns about your order, please reach out to our support team:

PickFun
Email: support@pickfun.shop
📧 Send us a message

We typically respond to all inquiries within 24–48 business hours.